Returns, Refunds, Cancellations & Shipping Policy

At INDHUSARA VISTARA, we want you to shop with confidence. Please read the following policy carefully before placing your order.

1. Order Cancellation & Modification

Once an order is confirmed, it cannot ordinarily be cancelled, modified or exchanged for another product, as processing may begin immediately. Please verify your product selection, size, shipping address and contact details before placing your order.

If we are unable to fulfil a particular item, we may offer an alternative of equivalent value, an upgraded product with payment of the price difference, or a refund for the unavailable item, as agreed with you.

2. Returns & Exchanges

Returns and exchanges are generally accepted only for products that arrive damaged, defective or incorrect, subject to verification. We do not accept returns or exchanges for change of mind, personal preference, unsuitable appearance or incorrect size selection.

Please contact us within 24 hours of delivery to report an issue.

3. Unboxing Video Requirement

A continuous, unedited unboxing video is strongly required to help verify damage, missing items or incorrect products. Begin recording with the sealed package, show all sides of the parcel, open it on camera and clearly display the contents and any issue. The video should have no cuts, pauses or edits.

Please retain the original packaging, shipping label and invoice until your claim is resolved. We may request additional photographs or information to assess your claim. The absence of a video will be considered during verification but will not automatically remove rights available under applicable law.

4. Return Process

Once your claim is reviewed, we will inform you of the next steps. If a return is approved, please ship the item intact to the address provided by us and share the courier receipt and tracking details within 2 business days of receiving our return instructions, unless otherwise agreed.

Returned items may be inspected before a replacement or refund is approved. Items that have been used, altered, damaged after delivery or returned without the required components may not qualify, subject to applicable law.

Return shipping charges will be communicated during the approval process. Where a return is required because of our error or a verified product defect, the applicable shipping arrangements will be confirmed with you.

5. Refunds & Replacements

We generally prioritise replacement for verified damaged, defective or incorrect products. If the same product is unavailable, a refund may be provided instead.

We do not offer cash refunds. Approved refunds will be processed through an appropriate payment method, wherever possible, or another lawful method agreed with the customer. Refunds for approved unavailable items are generally processed within 5–7 working days, depending on the payment method and transaction processing. Bank or payment-provider delays may extend the time taken for the amount to appear in your account.

6. Product Appearance & Size Variations

Product colours may vary slightly from website images due to lighting, photography and individual screen settings. Please review product descriptions, dimensions, size charts and images carefully before ordering.

Handcrafted products may have minor variations in design or finish that are characteristic of the manufacturing process. Such normal variations are not automatically considered defects.

For bangles and other size-specific products, please check the size chart before purchasing. Incorrect size selection or personal dissatisfaction with the size, weight or appearance does not ordinarily qualify for a return or exchange.

7. Jewellery-Specific Conditions

Please handle jewellery carefully and follow the care instructions provided.

– Delicate earring stems may occasionally be shaped or adjusted for protection during packing. Contact us if an item appears damaged or unusable.
– Minor, repairable issues, such as a loose bead or stone, will be assessed individually. Significant damage or missing components will be reviewed based on the evidence provided.
– Complimentary accessories or gifts are provided as a courtesy and may not be available for separate replacement. Please contact us if a complimentary item arrives damaged or is missing.

These conditions do not exclude remedies available for genuine defects or other rights under applicable law.

8. Shipping & Delivery Policy

Order processing and dispatch: Orders are processed after payment confirmation. Dispatch timelines may vary depending on product availability, supplier processing and operational conditions.

Estimated delivery: Orders are generally expected to arrive within 7 working days, excluding Saturdays, Sundays and public holidays. This is an estimate, not a guaranteed delivery date. Delays may occur due to courier operations, remote locations, weather, public holidays or other unforeseen circumstances.

Tracking: Once your order is dispatched, tracking details will be shared through your registered email address or WhatsApp, where available.

Shipping address: Please provide a complete and accurate delivery address and contact number. Additional shipping charges may apply for re-shipping caused by incorrect or incomplete information.

Delivery issues: If your parcel is delayed, appears damaged or is marked delivered but has not been received, contact us promptly. We will assist in coordinating with the shipping partner where possible.

We use available courier and logistics partners based on the shipment and destination. Delivery timelines and tracking updates are subject to their operations.

9. International Orders

Return and exchange arrangements for international orders may differ because of shipping costs, customs procedures and destination-country requirements. Please contact us before returning an international order so we can confirm the available options. Nothing in this section limits rights that apply under relevant law.

10. Contact Us

For order cancellations, delivery concerns, damage reports, returns or refund enquiries, please contact us through our official channels:

INDHUSARA VISTARA
WhatsApp: +91 63824 84969

Please provide your order number, a brief description of the issue and supporting photographs or video so we can assist you efficiently.

We appreciate your trust and support. Thank you for shopping with INDHUSARA VISTARA.

Where Grace Begins.